Desa VTGF33NRB User Manual download pdf (Page 31)

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113134-01F 31

TROUBLESHOOTING

Continued

POSSIBLE CAUSE

1. Improper log placement

2. Drafts or other air currents

affecting ame pattern

3. Air holes at burner inlet

blocked

4. Burner ame holes blocked

1. When heated, vapors from

furniture polish, wax, carpet

cleaners, etc. may turn into

white powder residue

OBSERVED PROBLEM

Dark residue on logs or inside

of replace

Note: After removing all causes of

residue deposits, completely clean

replace and appliances of all resi-

due before reusing appliance.

White powder residue forming

within burner box or on adjacent

walls or furniture

REMEDY

1. Properly locate logs (see In-

stalling Logs, page 20)

2. Eliminate source of drafts

around heater

3. Clean out air holes at burner

inlet. Periodically repeat as

needed

4. Remove blockage

1. Turn heater off when using

furniture polish, wax, carpet

cleaners or similar products

REPLACEMENT PARTS

Note: Use only original replacement parts. This

will protect your warranty coverage for parts

replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If

they can’t supply original replacement part(s),

call DESA Heating Products’ Technical Service

Department at 1-866-672-6040.

When calling DESA Heating Products, have ready

• your name

• your address

• model and serial numbers of your replace

• how replace was malfunctioning

• type of gas used (propane/LP or natural gas)

• purchase date

Usually, we will ask you to return the part to the

factory.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they

can’t supply original replacement part(s), call

DESA Heating Products at 1-866-672-6040 for

referral information.

When calling DESA Heating Products, have ready

• model number of your replace

• the replacement part number

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specied heat

• for propane/LP units, propane/LP gas supply

may be low

You may feel your gas pressure is too low. If so, con-

tact your local natural or propane/LP gas supplier.

TECHNICAL SERVICE

You may have further questions about installation,

operation or troubleshooting. If so, contact DESA

Heating Products’ Technical Service Department

at 1-866-672-6040. When calling please have your

model and serial numbers of your heater ready.

You can also visit DESA Heating Products’ techni-

cal service web site at www.desatech.com.

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